Refund & Cancellation Policy

FastGen Cloud is a prepaid, usage-based service: you add funds to your account balance and each generation job is charged from that balance. This policy explains how refunds and cancellations work. It is part of our Terms of Service.

Unused prepaid balance

• You may request a refund of any unused prepaid balance within 30 days of the top-up that funded it. Refunds are returned to the original payment method, less non-refundable payment-processing fees (typically about 3% + $0.30 per transaction).
• Promotional or complimentary credit is not refundable.
• Balance older than 30 days remains available for use indefinitely while your account is open, but is no longer eligible for a cash refund except where required by law.

Consumed usage

• Charges for completed jobs are final. Because generation consumes GPU compute the moment a job runs, we cannot refund jobs that were delivered successfully, including if you are unhappy with the artistic result.
• Automatic refunds: jobs that fail for a reason on our side (worker error, timeout, capacity) and jobs blocked by content moderation are refunded to your balance automatically. You do not need to contact us.
• If you believe you were charged for a job that did not deliver, email us with the job id within 14 days and we will investigate and credit your balance where appropriate.

Auto-recharge

Auto-recharge is optional and off by default. You can turn it off at any time in the console; no further automatic charges will be made after you disable it. Auto-recharge top-ups follow the same 30-day unused-balance refund rule above.

Cancelling your account

You can close your account at any time from the console settings or by emailing us. On closure your API keys are revoked, stored content is deleted after your configured retention period, and any refundable unused balance is returned as described above.

Chargebacks and disputes

Please contact us before disputing a charge with your bank — most issues are resolved within one business day. If a payment is disputed, the disputed amount is deducted from your balance and the account is suspended until the dispute is resolved. Accounts with dispute activity that we determine to be fraudulent may be permanently closed.

How to request a refund

Email support@fastgencloud.com from the address on your account with the receipt or invoice number. Approved refunds are issued within 5 business days; depending on your bank they may take 5–10 additional business days to appear.